Security & data handling

1. Business-approved information

Zennora is designed to answer from information supplied, published or approved by the business. The goal is to reduce unsupported answers and keep the business in control of services, policies, hours, contact paths and response boundaries.

2. Private review before launch

A personalized demo can be prepared and reviewed before a script is added to the live business website. This lets the business review tone, answers, next-step guidance and handoff behaviour before launch.

3. Human handoff and boundaries

Questions that require a person, professional judgment, diagnosis, final pricing or another sensitive decision should be routed to an appropriate staff contact rather than guessed by the assistant.

4. Data minimization

Demo-request forms ask for basic business contact and website information needed to prepare and discuss a demonstration. Public-facing customer workflows should collect only the information reasonably required for the intended next step.

5. Sensitive information

Do not submit medical records, payment-card information, passwords, government identifiers or other sensitive information through Zennora demonstration forms or public demo chat experiences. Industry-specific production requirements should be reviewed before launch.

6. Service providers

Zennora uses third-party technology providers for website hosting, analytics, scheduling, AI experiences, email, spreadsheets and workflow operations. Those services may process limited information required to provide their functions. See the Privacy page for more detail.

7. Demonstration links

Personalized demo pages may be unlisted and excluded from search indexing, but an unlisted link should not be treated as a password-protected secure portal. Confidential information should not be placed on a demonstration page.

8. Questions

Questions about security, data handling or a proposed implementation can be sent to hello@zennora.ca.